Legal
Refund, Cancellation & Dispute Policy
Effective July 26, 2026
Scope
This policy covers paid subscriptions to products of Semantics Studio Inc. (dba Semantics), such as Stoia. Nothing is sold directly on this website; purchases happen on a product's own website or through the Apple App Store or Google Play.
Digital services only
We sell software subscriptions. We do not sell physical goods, so there is no shipping and no physical return process.
Pricing
The price and billing period of a subscription are always shown at checkout, on the product's site or its app-store listing, before you pay.
Cancellation
You can cancel a subscription at any time, in the product's account settings or through the app store you subscribed on. Cancellation stops future renewals; your access continues until the end of the period you have already paid for. There are no cancellation fees.
Refunds
- Billing errors (a duplicate charge, or a charge after you canceled) are refunded in full. Just contact us.
- App-store purchases (Apple App Store, Google Play) are refunded through the store's own refund process, under the store's policies. We'll help you navigate it.
- Everything else: contact us within 30 days of the charge and we'll review your request in good faith, consistent with the product's terms and applicable consumer law.
Disputes
If something looks wrong, email info@getstoia.com before opening a dispute with your card issuer. We aim to respond within 5 business days and resolve issues directly.
Restrictions
Our products are consumer software offered primarily for the United States market. We sell no export-restricted goods.